Our Caring Staff

Compassionate Professionals You Can Trust

Committed to assisting you in commemorating your cherished one, our team possesses extensive experience in serving families from diverse backgrounds. We are accessible around the clock, reachable through email or phone, ensuring continuous support whenever you need it. With patience, compassion, and unwavering professionalism, our team remains dedicated and readily available to attend to your needs.

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Jeff Koopman

Licensed Funeral Director & Embalmer, CPC. Type 3, owner

Jeff T. Koopman is a licensed funeral director and registered embalmer. Jeff started his apprenticeship in 1988 and earned his degree in Mortuary Science in 1992 from the Lynn University, Boca Raton, Florida. After his degree work, Jeff earned his National Board Certificate from the Conference of the Funeral Service Boards of the United States and completed the Massachusetts State Board Exam, earning his license through the Massachusetts Board of Registration of Funeral Directors and Embalmers. For over 24 years Jeff maintained his licensure with a local funeral home in his home town while serving numerous Greater Worcester County area funeral homes through his skilled embalming and restorative art skills. Since 2012, Jeff has assisted at Hays Funeral Home, coming on board full time as an operating partner in 2016, and completing acquisition of the business in early 2018.


Jeff continues to enjoy learning and in addition to his degree in Mortuary Science, he holds a BS in OccEd and a MEd in Leadership. He serves on a local school board, is a member of the Masons and Shriners, Northborough Lions, Bay State Antique Auto Club, and aids the community as a Notary Public.


Jeff and his wife Rachel continue to reinvest in the property and business mechanics. With a mission of their family serving other families with honesty and professionalism, Jeff, Rachel and their three girls, Anika, Carleigh, and Isla, remain active in community events and look forward to interacting with the citizens of Northborough and surrounding communities.

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Rachel N. (Hughes) Koopman

Registered Funeral Assistant and Office Assistant

Rachel N. Koopman works in partnership and side-by-side with Jeff as a registered funeral assistant and office assistant. She also works independently and directly with local families as a certified celebrant. Rachel grew up in Douglas, Mass and holds her bachelor’s degree in Elementary Education from Worcester State University. After several years of teaching Rachel took time to focus on raising her growing family. Prior to assisting with the funeral home, she worked numerous years as an early intervention specialist with Criterion of Whitinsville.

Rachel enjoys working in the community and tending to the care and needs of the families we serve.